Frequently Asked Questions

Is your website a secure site?

Yes, we are a secure site. All orders placed on our site are secure and your information will not, under any circumstances, be sold or shared.

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Are your prices quoted by the square yard or square foot?

Our Carpet Tile prices are per square yard. Our Hardwood and Tesserae prices are per square foot.

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Is shipping free?

No. Shipping is calculated during checkout.

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Is your carpet 100% Nylon?

Yes, except where otherwise noted.

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Is it easy to install Carpet Tiles?

YES! Installing Carpet Tiles is very easy. There are different suggested installation methods most of which can be found in our Learning Center. Carpet Tiles are a Do-It-Yourself product.

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Is glue required to install carpet tiles?

It depends. We do not recommend using glue for a basic residential installation. Simply applying double sided carpet tape in a few areas will suffice. We do however recommend using a pressure sensitive adhesive for all commercial jobs.

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How do you cut carpet tiles?

A regular razor knife will do the job.

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Is your carpet covered by a warranty?

All warranty questions are answered in our Customer Service section.

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Can I use CARPETiLE, Inc. to order products from the manufacturer?

Yes, we can order running line products from most of the major manufacturers.

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How long can I expect for shipping?

With our in-stock inventory, the products are shipped within 24 hours (barring holidays) and usually take between 2 and 5 days to arrive, depending on where you are located. With products ordered from the manufacturer, it will depend on the time to manufacture the product. This will be determined at the time of the order.

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If you have any other questions, feel free to call us at 800-443-7888.